Privacy Policy

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This policy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Tai Chi & Wellness Academy. You can contact us by email at info@taichiandwellnessacademy.com or by phone on 086 078 9241.

How we use your information

When you use our website – Cookies
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your experience better. We do not knowingly process children’s personal data as our services are not designed for children.

When you submit an enquiry via our website
When you submit a general enquiry via our website, we ask for your name, contact number and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered it to your satisfaction. We will process your information based on our legitimate interest in providing accurate information (prior to a potential sale).
Your enquiry is stored and processed on our email servers and your information may be shared with Tai Chi & Wellness Academy Tutors depending on the nature of your enquiry. We do not use the information you provide to make any automated decisions that may affect you. We delete website enquiry emails or forms six months after they are deemed to be closed.

When you purchase a course module or attend an event from our website

When you purchase a course module from us online, there is no requirement to set up or create a user account on our website. Enquiries will require you to provide your name and email address. In circumstances where you have previously completed a course, we may already hold this information. The additional information we require from you when you purchase a course module from Tai Chi & Wellness Academy is home and correspondence address and contact number. Your information is stored on our CRM systems (on our premises), which is based within the European Union.

Payments
We will use your information to verify your payment details for your purchase and to process your order, deliver your products or services and fulfil our contract with you. You may be sent you a receipt via email in relation to your order dependent on the payment option selected, and we may use your telephone number to contact you regarding your purchase. Once payments have been processed, Tai Chi & Wellness Academy can provide a receipt on request.
Your payment details are passed to a third-party payment processor via PayPal, dependent on your payment method you select. The third-party payment processors store your data in the EU on securely encrypted web servers. Tai Chi & Wellness Academy does not retain your payment information. If you pay us online, we do not see your personal payment information. If you submit your payment information to us in writing (on a form or in an email), or issue us with a cheque payment, this information is securely disposed of as soon as it is processed.

Why/ when/how we share your data with third parties

Tai Chi & Wellness Academy will not disclose any of your personally identifiable information unless it is necessary and we have a legal basis for doing so. We will only ever share the minimum amount of data necessary for the purposes of the processing being carried out by a third party, and we have strict processing arrangements in place with any third party with whom your data is shared, to ensure the security and confidentiality of your information. We do not transfer your personal date outside of the EU/ EEA.